Welcome to Sugaryok.com (“Web s ite”). We are part of  Dow Group,  sugaryok.com (“Domain name and Web s ite”) are owned and operated by  Dow Group  an establishment incorporated and registered in Abu Dhabi- United Arab Emirates, under license number CN-2888112.Our country of domicile is United Arab Emirates and our costumer service office address is  Downtown Allenby street, Louis Vuitton Building Suite 2029 Level 2&3. In these terms and conditions, the terms “we”, “us” and “our” refer to  Dow Group/Sugaryok website “Sugaryok Website”  refers directly to  Dow Group Establishment  the owner of the website and Domain name, and “you” refers to you, the user of the Website.Before using our website, users are strongly recommended to have carefully read and agreed to our terms and policies. By accepting using or accessing this web site you signify, that you confirm to have read, understood and accepted its contents.We are free to revise these terms of use at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms. Please check these terms of use periodically for changes

1 – Terms of use

Registration and Age

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. If you fit the age requirement, you can proceed with creating an account. Accurate data must be used when registering, in order to receive text messages or phone calls (from us or our third-party providers) with codes to safely register.

safety and security

Every user assigns a password and username which will not be used by third parties without the user’s consent. Users are responsible for all given data or information, thus in charge of protecting their accounts so, users must create a strong password and limit its use to this account only. Dow Group cannot and will not be liable for any loss or damage arising from the user’s failure to comply with the above.

we make no warranties the Dow Group site or any content, including but not limited to the third-party content, or other material obtained on or through the Dow Group site, will meet your requirements, or that the Dow Group site will be available without interruption, or timely, secure, non-infringing or error-free.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Third-party content and links

Our Site may contain links to other Web sites (“Third-Party Sites”) including but not limited articles, photographs, text, pictures, designs….., Dow Group shall not be responsible for any sites linked to Sugaryok website, as they are not controlled by us. Any access to such links is at the user’s own risk.

Our Terms and Policies

The user must comply with these Terms and posted policies in order to benefit from the website services.

You may access, copy, download and print the Website Material for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the Website Material. Any other use of the Website Material is strictly prohibited. You may not use the Website or the Website Material for any commercial purpose whatsoever. If you download or upload any materials from or to this Website, you do so at your own discretion and risk.

Dow Group has the right to disable the user’s account for any violation of our Terms, and the user will not be able to create another account without permission.

You understand that your use of the Sugaryok website Site is solely at your own risk and that we are not responsible for any damage to your computer, mobile device or any other equipment or any corruption, unauthorized access to or loss of data that may result from your use of our Site.

Legal and Acceptable Use

The user undertakes to use the services and products in accordance with their use, purpose and in manners consistent with both these terms and conditions and provisions of currently effective law. The user shall not use (or assist others in using) our website services in ways that violate, or infringe the rights of Dow Group, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights

Dow Group has the right to manage and control access to the data stored in the Sugaryok website for technical support, improvement and security reasons. In addition, Dow Group shall suspend any account and act when necessary for any suspected fraud or illegal activities or violation of any of our terms and conditions or policies.

All user’s information is stored in the website secured and protected, but Dow Group has the right to access and share subscriber information when requested by law, which may include but not limited, responding to subpoenas, any official governmental order, court order or legal process…

2- Terms of Sale:

Eligibility to purchase a product from this Website

You can explore the Website to purchase products through it without having to register.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.

Online purchase:

When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number, and e-mail address. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.

All personal information that you provide when using the Website will be used in accordance with our Privacy Policy and applicable laws.

The User will be required to login his/ her own User ID and Password, By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;

Choose a new password, whenever required for security reasons.

Keep his/ her User ID & Password strictly confidential.

Be responsible for any transactions made by User under such User ID and Password.

Online payment

The User may make an online purchase and pay us by using a debit/credit card. The User warrants agree and confirm that when he/ she issues an online payment instruction and provides his/ her card/bank details:

The User is fully and lawfully entitled to use such credit/debit card, bank account for such transactions.

The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate.

The User is authorizing debit of the nominated card/ bank account for the payment of fees selected by such User along with the applicable Fees.

The User is responsible to ensure enough credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in AED, SAR, QAR, BHD, OMR, and KWD currencies.

Your credit or debit card will be charged when your order is ready for dispatch.

Our obligation to deliver the products shall only arise after receipt of cleared funds in our account. In the event short funds are received, we will have no obligation to deliver the products or inform the customer.

Payment Gateway Disclaimer

The online payment Service is provided in order to facilitate the online purchase. Any complaints that customers may have against the payment mechanism or functioning or malfunctioning of the payment modalities are to be dealt with directly with the debit or credit card issuer or such approved payment service provider or their respective partners.

By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

Shopping bag and Wishlist

The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them.

Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms and conditions.

Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through My Account or the Track Your Orders option. You can also Contact Us.

Customer Assistance

Please call Customer Assistance at the number shown on Sugaryok website and ask to assist you with your purchase.

This service will help you to find the perfect item or gift, provide you with information and answer any questions you may have about our products or the Website.

Dispute Resolution:

If you are not satisfied with any products that you have purchased using our Site, you should contact us through email, social media or live chat on the Site, or by calling considering our sales terms and our return and exchange policy.

Governing Law

These Terms and conditions and any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Lebanon.

These Terms constitute the entire agreement between you and us with respect to your use of our website. The Terms of our Site do not alter the provisions of any other type of express written agreement manually signed by you and us.

Contact us

If you have any questions or concerns about using Sugaryok website or about purchasing from our website or for further information about our products contact us at hello@sugaryok.com or via the contact form.